Customer Testimonials
Responsive and helpful dealership. They don’t charge ridiculous fees either like some dealerships. Easy to work with.
I have bought 10 vehicles in the last 10 yrs, 9 have been new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that in each contact I felt they truly wanted me to feel comfortable & confident. And I was! I actually feel I have friends in the dealership!
I was interested in a CT5-V V series Blackwing. Upon a reply email I asked why it was priced so low. The next day (same inventory number) it was priced $30k higher . Just a typical bait and switch. Oh well, so that was my experience. I said in my return email that I was not flying 2000 miles for a bait and switch, so I guess I called their bluff.
I was in search of a very specific used vehicle regarding the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near home were non-existent. I did a nationwide search and found exactly two vehicles that met my "wants and needs". One at Ken Batchelor in San Antonio and another at a dealership in Nashville TN. I began email contact with both. Robert Black at Ken Batchelor was very prompt to answer my questions. He also was able to negotiate a very ... Read More DealerRater - Dec 10, 2021
I baught a 2018 precertified ats march 2021, that was not certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked so it was car was move to inpound whom they Blame me for it . IT took 2wks before ester luna finally called me . Instead of completing the deal i was threaten that the loaner car would be reported stolen since i had it too long(30+days) thats because i was waiting for my ats whick k.batchlor still had in there shop. ... Read More DealerRater - May 9, 2021
Simply unparalleled customer service and personal caring. Owner of a second KB cadillac and Im consistently amazed at their tremendous professional and competent service department. KB washed the under carriage of my XT5 after a skunky roadkill event. Who does this!!?? No questions asked. Unbelievable. WOW. Im a customer for life. The ‘KB’ experience is vastly superior to any other Texas Cadillac dealership.
I live in del rio and I spoke to Cameron and he was great over the phone and told me to go and he would pay for my gas if the deal wasn't made. I explained what I was trading in and what I owed. He said don't worry we will make it work and so my family and I left and we get there and even after he was texting me where I was etc. I get there and the first thing he says is let me get u someone else I'm busy with someone. So ... Read More DealerRater - Oct 19, 2017
I have always received great customer service from the Ken Batchelor staff, from picking up my vehicles to returning them to my home. They are outstanding!
I DO NOT recommend this this place for repairs.
I took my car in for repairs to the front end and I was informed that it would be ready the same day. Two days later my car is ready and I pick it.
As I was driving the car out of the service center, I noticed that my steering wheel is no longer center aligned. As I got on the road and started driving home, I noticed that my car is now pulling to the left while driving.
I immediately called back and I let them know about the alignment. ... Read More DealerRater - Aug 7, 2016
Came in with a problem was treated very rudely and disrespectfully was made to feel like my Cadillac wasn't as good as other Cadillacs they were fixing because it wasn't a new model. Was even told that they couldn't believe that my car had broken down earlier and this is from the place that makes the cars and sells the cars Cadillac..... unbelievable! Never ever ever ever ever ever take your car here my whole engine blew up 2 days later after a routine oil change!
They are outstanding! They worked with me on a title problem until the issue was resolved. They were fast, courteous, and professional. Hats off to Bryn Lopez who assisted me. Thanks!
I dropped off my car without a hassle, I was quickly placed in a very nice loaner car, and the pick up went just as smoothly. Everyone there whom I spoke with were friendly and helpful. The employee who helped me was Ellyn, and she was extremely personable and efficient. Megan was very nice and helpful to get me into a nice loaner car.
Since I live halfway between San Antonio and Austin and was less than impressed with the Austin dealer, I decided to take my 2011 CTS-V to Batchelor for service. At least in Austin they didn't try to blatantly rip me off like at Batchelor: trying to charge me over $100 more per tire than I can get at Discount Tire, telling me that a 1 1/2 month old tire with less than 2,000 miles was worn down. Never again Batchelor.
I took in a brand new car, bought at their dealership with only 3,000 miles, for two issues. Neither issue was fixed, as the tech was "unable to duplicate" the problems. I've come to expect this level of service from Chevrolet, but not from Cadillac. I will now be trading my new car for a BMW M3, I've always bought American but if Cadillac can't do any better than this I'll be a foreign car owner.
I did all my business with Cory over the phone. Drove down on Friday from Fort Worth and they had the paperwork and the car ready to go when we arrived. They even stayed over cause we were running late. Best car buying experience I have ever had. I am very happy with my car and the no stress of making the deal was so worth the drive!! Thanks Leigh Ann Hahn
Leonard was an exceptional example of how customer service should be performed. Very accommodating!!! I believe that this particular gentleman certainly deserves a raise.... I'll be back !!! My little girl will need a used car in the near future...... : )))
I write this review to commend the aboveds individuals for their outstanding job performance that led to my purchase of six pre-owned vehicles from KB Cadillac over the past few years. Wayne is the most congenial and knowledgable salesperson I have ever dealt with. Always helpful, he has come to my reidence twice to program the garage door opener which requires climbing a ladder which I am unable to do. Sherri is super and has provided all the information to enable me to make the best options and finance decisions. Kristin in service consistently ensures my vehicle is in tiptop ... Read More DealerRater - Jan 16, 2012
Ric Griffin provides excellent customer service. My family's been dealing with Ric for over 20 years ( formerly @ Cavender Cadillac). Ric is the most personable man we know. Ric truly cares about his customers & treats you like your his only customer. His attention to detail is impeccable & it's truly a pleasure working with him. Ric will go out of his way to put you at ease & is always extremely accomodating, confident & optimistic- this is why I made the change from Cavender Cadillac to Ken Batchelor. Ric Griffin is truly a gem & Ken Batchlor is very ... Read More DealerRater - Jan 15, 2012
I live in Atlanta Georgia, and searching the internet for a previously owned Certified Cadillac EXT, I spoke with Leonard Young at Ken Batchelor Cadillac. I reviewed the car, the offer, and agreed to purchase, and flew to San Antonio. Leonard picked me up at the Airport, and offered me the most gracious Texas hospitality. I can not imagine a better internet shopping experience. I highly recommend Leonard and Ken Batchelor Cadillac
I have given the rating above because as follows: I am 71 years old and in my adult-hood, I have encountered a number of auto sales teams around the country. The two persons that I have named here categorically stand out because of their overall dedication to sound principles of customer satisfaction. They made each of my visits to Ken Batchelor an enjoyable and successful experience. Their attention to detail, every time, set a standard that, I am convinced, would be difficult if not impossible to match by others in their field.
They reflect great credit on their employer for hiring ... Read More DealerRater - Aug 17, 2011
I have already purchased three pre-owned vehicles from Ernie and have always been well taken care of and treated with honesty and integrity. Would highly recommend Ken Batchelor to anyone in the market for a new or used vehicle.
I have always been impressed with the friendliness and quality of work performed at this dealership. Robert Fleming and Michael Del Greco always go above and beyond my expectations. There are so many people at this dealership who always make me feel that they are really glad that I chose Ken Batchelor - that really goes a long way with me. I recommend them to all of my friends.
I have purchased many vehicles from this dealership and this sales person and they really do go above and beyond to help you with your decision and purchase. I have sent many friends also to this salesperson and dealership that experienced the same excellent help.
Lulu met us in the parking lot with a smile and handshake. Within minutes she had collected sufficient information to help us find the perfect used vehicle. Lulu brought us to her office, offered soda, water, lemonaid and made sure we were comfortable out of the near 100 deg outdoor heat. She apparently had already begun putting together some recommendations in her head because a few key strokes on her computer brought up 3 vehicles that closely matched our desires. Guided by her recommendations we selected a gorgeous 2008 DTS Cadillac, test drove it and bought it. The mileage and price were both ... Read More DealerRater - Jun 30, 2011
My Husband and I have been looking for a change in vehicle for about 2 months. We found what we thought might be the "one" but during the test drive, we actually found it sitting in the lot. By this time, it was way later that closing time, but Mari said "I am here for you" and stayed till all paperwork was finished, put my "new" car in the sold lot and assured me that it would be there for me. So Cecil called at noon the next day and said "When do you ... Read More DealerRater - Jun 29, 2011
Bought a new 2011 CTS coupe performance cadillac from Ken Batchelor in San Antonio. The dealership is fantastic from the sales person Alejandro Jacobo to Sheri Foster Director of finance and insurance. Alejandro Jacobo my sales rep. you can't beat this man cause he knows his business and he does not pressure you he's very friendly and knowledgeable. By the time Mr. Alejandro Jacobo gets done then you visit Ms Sheri Foster finance and she's a sweet heart she goes over everything thorough and for me to catch everything she said the first time, I did it's ... Read More DealerRater - Jun 22, 2011
I have bought two used cars from Ken Batchelor Cadillac.
Both times (2005 and 2010) I have dealt with top-notch, friendly, knowledgeable employees that did what they promised and took care of my concerns.
This dealership has elevated the car buying experience to what it should be for all dealers in the San Antonio-South Texas area. Unfortunately, many dealerships fall far, far short of what they should be or could be.
Ester and Rick were both great. Their finance people were fast, informed and professional. The cars I bought (Buick Park Avenue in 2005 and Cadillac Deville in 2010) have both been dependable, enjoyable ... Read More DealerRater - Jun 17, 2010